Cancellation, Returns & Refunds

Cancellation You can cancel an order before it is dispatched by contacting us (message us on WhatsApp). Once an order has shipped it can no longer be cancelled, but you may be able to return it as described below. An order that is not paid within 15 minutes is cancelled automatically and nothing is charged.

Returns and exchanges If something is not right, tell us within 7 days of delivery and we will make it right. To be eligible, a piece must be unused, unworn and in its original packaging, with tags attached.

Some categories are final sale for hygiene or craft reasons. These are clearly marked on the product page and at checkout, and cannot be returned or exchanged unless they arrive damaged or incorrect.

If your order arrives damaged or is not what you ordered, contact us within 48 hours with a photo of the parcel and the piece, and we will arrange a replacement or refund.

Refunds Approved refunds are sent to your original payment method (UPI, card or netbanking, via Razorpay) within 5 to 7 business days of us receiving and checking the piece. Amounts paid with a gift card are returned to that gift card. Your bank may take a few more days to show the credit.

Shipping and gift-wrapping charges are not refundable unless the error was ours.